Leading housing provider Orbit owns some 42,000 properties across the Midlands, East and South-East of England. Orbit’s core objective is to hold customers at the heart of everything they do, and it is dedicated to leading the sector in customer safety.
Golding Homes are the fourth customer to use the Tenancy Case Management solution and our CRM service request workflow!
As well as the standard templates, which are Mutual Exchange, Safeguarding and Tenancy Breach, Manifest are working on a Flexible tenancy and Succession template.
What’s the problem?
It is surprising the number of organisations that don’t have a current IT Strategy; it’s often all too easy to give priority to other corporate projects and think that the IT Strategy, which will take a concerted effort to produce, will have to wait until tomorrow. The trouble is that something else always comes along tomorrow and it never gets started or if it does insufficient resources are focussed on it and it takes several months to produce anything coherent.
CityWest homes have opted to go with Manifest’s Tenancy Case Management solution (TCMS). We are looking forward to working with CityWest to implement this for them!
Read about how Tower Hamlets Community Housing (THCH) consulted Manifest to help ensure it had a coherent project to become GDPR compliant.
Our posh frocks and dinner jackets have been dusted down, because on Thursday evening we’re off to the Women in Housing Awards in Manchester!
Manifest consultant Ellen is a finalist in the Consultant of the Year category for the fantastic work she has done on projects with clients like Severn Vale Housing and Aspire Housing, using her advanced skills as an experienced Orchard developer to create bespoke solutions that really make a difference to housing associations and their customers alike [read more here].
The Women in Housing Awards recognise and celebrate the achievements of outstanding women working in housing. Now in their sixth year, the awards highlight the amazing work and achievements of the many women who make a major contribution.
The Consultant of the Year category is there to acknowledge the work of the many consultants that support housing organisations across the UK. In the words of the organisers, “This award recognises someone who works as a consultant and makes a crucial contribution in housing. A great relationship with the organisation they work with will sit at the heart of their success and they will be able to demonstrate real results.”
With regular client feedback praising Ellen for the great combination of technical knowledge, experience and empathy that she brings to any project, we’re keeping everything crossed that she’ll be bringing home the award.
It’s the first year that one of the Manifest team has been selected as a finalist, and whether Ellen scoops the final award or not, we’re hugely proud that she has made it this far amongst the many women who are doing amazing work in the sector.
Follow us on Twitter @ManifestConsult for live updates from the event!
Well you can!
Tandridge District Council have adopted the Manifest Arrears printing solution, which enables the creation of editable letters, custom fields, EDM storage in their housing system and follow me printing! Read more:
Committed to providing its customers with high quality, value for money services, bpha introduced fixed-term tenancies to new customers the aim being to ensure that best possible use is made of the housing stock.
With clients describing her as “a total joy to work with”, and “an absolute star”, we’re delighted that the judges at the Women In Housing Awards agree! Ellen’s outstanding contribution has been recognized by judges who have shortlisted her as a finalist in the Consultant of the Year category.
Ellen joined Manifest two years ago, and in that time has worked on a number of significant projects including Severn Vale Housing where she developed bespoke workflows within Orchard Housing’s toolkit to improve processes for mutual exchanges, tenancy breaches and safeguarding (read more about that project in our case study).
More recently, Ellen has worked on the creation and introduction of a self-service portal for Aspire Housing, who provide affordable rental homes to 20,000 customers in Staffordshire and Cheshire. Aspire contacted Manifest to assist them in the creation and integration of a tenant ‘self-service’ portal with their existing systems. Tenants can now log jobs online 24/7, immediately saving extensive time for Aspire’s administration teams as well as offering welcome flexibility to tenants.
Sarah Rothwell from Aspire Housing says: “Ellen contributed majorly to the delivery and roll-out of our self-service portal, often working to tight deadlines and dealing with last minute changes. She was an absolute joy to work with, everything we asked of her was delivered quickly and her level of skills and expertise were fantastic.”
Having first worked in the housing sector as a school-leaver, Ellen has significant experience of the key issues affecting both tenants and providers. She has expanded her own technical IT skills at the same time as climbing the career ladder within various housing providers, and is therefore uniquely placed to find the most effective solutions that taken into account latest advances in tech.
Charlie Willenbrock, Director of Technology at Manifest, says: “As colleagues, we really appreciate the combination of her technical ability, high levels of motivation and, crucially, her people skills. Ellen is great at understanding other people and providing exactly what they need”.
We are very proud of Ellen’s achievement in being shortlisted for Consultant of the Year and are looking forward to the ceremony in October.