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Application support at Brighter Places
In October 2024, Manifest started working with Brighter Places on a review of their income collection processes. Beginning with a ‘hit list ‘of issues that required improvements, we began a review of their housing management system. The output from this time of working with the Brighter Places Income Team were key configuration changes to their…
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Producing a bespoke IT Strategy for East End Homes
Manifest developed a new IT strategy and delivery programme to meet the business needs of East End Homes, a community-led registered provider of social housing and charity; designing a modernised application portfolio and controlling costs while strengthening its strategic partnership with its main software suppliers. East End Homes benefitted from our team’s extensive knowledge and…
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IT Service Desk Review & Optimisation
Our IT Service Desk Review & Optimisation dives deep into: We can embed ITIL best practice and realign the IT support service with your strategic objectives. The result? Faster resolutions, happier users & residents and an IT service that’s a genuine business enabler. Why? Underperforming service desks can drain budgets, frustrate your teams and erode…
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Fractional IT Leadership
Our Fractional IT Leadership service provides exactly the expertise you need, on demand and on budget. For a set number of retained days each year (starting at just 20), we become part of your team. Be it compliance guidance, supplier management, digital transformation or risk reduction, we deliver the strategic oversight that small teams too…
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Eden Housing Association
Manifest has just completed a 3 month Application Management Support contract at Eden Housing Association. Eden had a temporary resource issue, and asked Manifest to provide 2nd and 3rd line support for their Housing applications! “ Manifest supported us at very short notice to provide support to our users including clearing a large backlog of…
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A year of Application Support at EastEndHomes
We are pleased to have recently marked a year since EastEndHomes awarded us a term contract to deliver its business applications support service, after an open tender process. This service involves providing day-to-day support and administration, as well as improvement and implementation project work for housing management, finance and other related IT systems. Using our…
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Opinion: People manage people, software manages data
The Pandemic showed that when staff had to work from home, most businesses did not collapse, as staff spent all day watching Netflix!! In fact most people who did a good job before carried on after. Those that took advantage of the situation would probably have done so in the office as well!
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Improving the Property Development handover process
It’s been great working with Optivo to help them develop an end-to-end solution for managing property handovers from Development to Housing. The new solution has: Eliminated unstructured data and documentation Automated processes Facilitated simple review of new property data by operational staff Reduced risk of data input errors Made effective use of existing technology We…
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Are you investing wisely in your housing software – 8 things to consider
To get the best out of your housing software Gareth Rexworthy, our Managing and Commercial Director shares eight things you should consider before deciding whether you should move to a new system,
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Introducing our new Business Application Management Service (BAMS)
What is it? Our new Business Application Management Service (BAMS) is a fully flexible support service for some or all of your line-of-business applications. This service is unaffected by IR35. We will tailor our service to your precise requirements, examples include: System administration Implementation and configuration Upgrades and patches Advice, training and guidance for users…