PROPERTY SAFETY
Property Safety Compliance
Manifest Consulting works exclusively in the social and affordable housing sector, so we understand every single property safety activity that registered providers must undertake. Our specialist team of directly employed and associate consultants have years of experience across the sector, working for housing associations and local authorities, and helping our clients deliver safer homes for their residents.
Across the board
Whether it is gas, water, lifts, fire, asbestos management or electrical safety, we have the expertise to help, and our independence guarantees you receive objective, honest and up-to-the-minute advice.
We can help to
-
Assess your current systems, processes and data
-
Design action plans that will deliver lasting change
-
Deliver compliance and best practice improvements to help clients achieve the outcomes required by the Safety & Quality Standard and other legislation.
Flexible and adaptable
Our services can be tailored to the specific needs of any housing association or local authority. And while we can offer spot consultancy for specific property safety disciplines, we more typically develop long-term relationships with our clients and work with them to help deliver continuous improvement.
In turn, these long-term relationships enable our clients to react quickly and effectively to changing compliance standards and legislation across all the major property safety disciplines.
Property Safety services
Manifest Consulting’s property safety services can be broadly outlined as follows.
Audit Review
-
An in-depth review of systems, processes, data and service delivery, which will always involve us working closely with your in-house team and operational staff to fully understand current working practices and systems.
-
An audit review is designed to identify areas for improvement – whether that might be some tiny adjustments to the way data is analysed, or updating the design of a process and the systems used to implement it. Our audit report will clearly summarise the review process, explain our recommendations and detail the steps that should be taken to achieve the desired outcomes.
Critical Friend
-
A collaborative process, this begins with data and a focus on best practice to help you understand how well you are delivering services for your residents, and how well you are delivering against the Consumer Standards. Manifest Consulting will offer constructive challenge, but the aim is to help your staff solve problems together and develop the action plans to effect change.
-
Our independence and deep understanding of property safety encourage your staff to evaluate new approaches and ideas in a positive way, and to feel integral to the change process from beginning to end.
Safer Homes Toolkit & Methodology
-
Developed by Manifest Consulting, the toolkit sets out the critical components and processes required to ensure you deliver all the key functions in property safety, consistently and effectively – whether you are managing 10 or 10,000 homes. It provides a robust methodology and structure to test existing systems and processes, and to identify and record any areas that could be improved. It will also help you to manage any follow-on actions and recommendations that arise from property safety activities.
-
Processes and systems designed and implemented in accordance with the Safe Homes Toolkit & Methodology can operate year-on-year; and it is designed so it can easily be adapted to accommodate new legislation and compliance regulations when required.
Direct operational and strategic support
-
Whether it is help with strategic planning and advice, or troubleshooting for service recovery and improvement, Manifest Consulting can support your operational teams to deliver best practice service to your residents across the six major statutory areas for compliance.
-
Our sector-specific knowledge and experience will provide you with honest and practical advice, as well as the means to put the recommendations into practice.
Training and development
-
The quality of the service you provide to residents depends on your staff. Manifest Consulting can design and deliver training to make sure your staff understand the regulatory landscape and the Regulator of Social Housing’s Consumer Standards. Additionally, we can provide bespoke training and support to develop skills in a range of topics.
What makes us different?
Manifest Consulting works exclusively in the affordable housing sector and has a unique understanding of the complexities of property safety across all the disciplines. Our flexible approach means we will always agree the scope, methodology and reporting processes of a consultancy project in advance, to help you keep control over costs.
We have decades of experience working in and for registered housing providers – housing associations and local authorities – and our independence ensures you receive practical, honest advice to help you embed property safety and compliance in your business.
