IT IN HOUSING
Housing IT Service Management
All registered providers of affordable housing need people with a detailed understanding of day-to-day operations, so they can be sure housing-specific IT systems are configured and supported to provide high quality services to residents.
Manifest Consulting’s specialists can help bring about cost-effective management and improvement and management of your IT systems, which in turn will enable you achieve operational improvements. We will deliver great results for your business at a lower cost than other IT consultancies, contractors or even in-house staff.
About the service
Our service provides an alternative to the traditional recruitment of contract staff, or the need for so many direct employees to look after these systems.
Housing IT Service Management is flexible and adaptable. We can focus on specific system areas, such as property repairs, asset management, or rental income and arrears recovery. Or we can examine how entire software systems are used and integrated across the organisation.
As independent professionals and specialists in the affordable housing sector, our service is distinct from the support provided by software vendors, because it is unbiased and looks at the wider organisational needs of our clients. And Manifest’s consultants have decades of experience implementing, managing and using advanced customisation features in the leading off-the-shelf housing management systems.
Flexible and adaptable
Housing IT Service Management can be tailored to the specific IT needs of any registered providers of social and affordable housing – local authorities and housing associations – and include any or all of the following:
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Business as usual support
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Bespoke development and customisation of housing IT systems
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System administration
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Implementation and configuration
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Upgrades and patches
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Business analysis
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Project management
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Training, advice and guidance for users
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Data migration and interfaces
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Reporting and analysis.
Everyone is different
We understand that there is no one-size-fits-all approach that will work for our clients. Depending on your requirements, you might choose anything from a fully outsourced term-contract through to a draw-down option that allows you to acquire consultancy/project days, as and when required.
You decide what will work best for you.
Support activities outsourced to Manifest Consulting will always be governed by Service Level Agreements. We operate a web-based support desk system to manage all requests throughout the working day, so your staff have seamless and effective support when they need it, and requests are processed and managed through to completion.
Access to experts
Whatever the size of your organisation, Housing IT Service Management is designed to improve and maintain the functional effectiveness of your critical computer systems and the business processes they directly support.
Our team offers all the necessary skills and experience without the product bias of software suppliers; and our understanding of multiple technology platforms will deliver successful solutions and cost efficiencies to your business.
