PROPERTY SAFETY
Governance & Training
Specialist Training for the
Affordable Housing Sector
Keeping abreast of legislation and the regulatory framework which dictates the provision of affordable housing in the UK, can be time-consuming and complex – especially when it is in conjunction with the day-to-day demands of delivering quality service to residents.
Manifest Consulting works exclusively for registered providers of social and affordable housing – local authorities and housing associations. We also have an in-depth understanding of the operational and business needs of our clients.
We offer a range of training courses to support every level of your organisation, from board members and directors to operational staff, and always tailored to your needs. We can also design bespoke training courses for your specific requirements.
Call us on 0203 797 1012
Training that supports your organisation
Below, you’ll find our training courses, each tailored to support different roles and responsibilities across your organisation.
CONSUMER STANDARDS FOR PROPERTY SERVICES PRACTITIONERS
Course length:
-
One day
Course location:
-
At your office
Who it’s for:
Housing staff responsible for,
or involved in delivering:
-
Repairs and maintenance
-
Compliance
-
Planned works
-
Asset management
During this session, you will gain an understanding of:
-
How the roles of the Regulator of Social Housing and Housing Ombudsman have developed and the key changes from the old to the new regulatory environment
-
The roadmap of legislative changes post-Grenfell
-
The Social Housing Regulation Act and the Consumer Standards – focusing on the Safety and Quality Standard but identifying the need to understand all four of the Standards
-
How the Regulator of Social Housing’s Consumer Gradings work
-
Key themes and trends: what we can learn from inspections so far
-
Tenant Satisfaction Measures – how to calculate the Building Safety TSMs, results so far
-
What to expect from an inspection and how to make sure you are prepared
-
An overview of the new building safety regime including Building Safety Cases, Building Assessment Certificates and the Golden Thread
-
Other key changes including Awaab’s Law, Competence and Conduct Standard, HHSRS and how these all interlink.
What makes this course different from many off-the-shelf alternatives is that Manifest Consulting prepares bespoke training materials for every client, which reference your position, systems and arrangements, where relevant. Regulation, standards and consumer gradings can change frequently and our training material will always include the most up-to-date information, based on the date of the training session.
Call us: 0203 797 1012
PROPERTY SAFETY
FOR BOARD MEMBERS
Course length:
-
Half-day session
-
eight hours remote support
Course location:
We offer a choice of:
-
At your office
-
Online (Teams)
Who it’s for:
Board members
Executive directors
Senior leaders
During this session, you will gain an understanding of:
-
Property Compliance and Customer & Building Safety – board responsibilities
-
The risks of non-compliance and how to ensure these are managed effectively
-
Understanding the data and asking the right questions
-
The role and reach of the Regulator of Social Housing
-
Customer and Building Safety in practice
-
Staff competence and training – understanding the issues
-
Future legislation and how to meet the challenges ahead
What makes this training different is the remote support provided afterwards by a Manifest Customer & Building Safety Specialist, which ensures that any issues or concerns that may have been identified during the interactive session are dealt with.
Call us: 0203 797 1012
GOVERNANCE
– SELF-ASSESSMENT
Course length:
-
Bespoke to suit your needs
Course location:
We offer a choice of:
-
At your office
-
Online (Teams)
Who it’s for:
-
Board members
-
Executive directors
-
Senior leaders
During this session, you will gain an understanding of:
-
Your organisation’s current performance against the Consumer Standards, as they relate to affordable housing
-
How to take a collaborative approach through workshops and interviews, designed around the particular requirements of your business
-
How to carry out an honest assessment of what is working, and what is not
-
How to identify areas that may need improvement and agree the best routes for resolving these
-
How to be actively involved in identifying potential problems and designing solutions
-
How a hands-on methodology can secure the buy-in of your leadership team
-
How to ensure improvements are fit-for-purpose
Our guided Self-Assessment is unique in the sense that it offers you the opportunity to be actively involved in identifying potential problems and designing solutions. This hands-on methodology secures the buy-in of your leadership team and also ensures improvements will be fit-for-purpose.
Call us: 0203 797 1012
About our training
Manifest’s consultants have decades of experience working in and across the affordable housing sector and we work exclusively for registered providers. This sector-specific knowledge and the fact that we always tailor our training courses to the particular requirements of our clients means we will always deliver results. Our training offers are delivered jointly by our own consultants and a partner consultancy.
Our business has been built around providing our clients with distinct solutions for all their housing services and we work with some of the UK’s largest registered providers of social and affordable housing. We appreciate the complexity of our clients’ businesses and our training will always be tailored to your needs and objectives.
Call us on 0203 797 1012