Behaviour Change Toolkit

Whether you want more residents to pay their rent on time, encourage customers to move online or redesign the layout of your customer facing offices, we can help you turn nudge theory into practice.

Manifest will work alongside your team to make small changes to your communication and processes, making a huge difference to the choices your customers and residents make.

Our Behaviour Change Toolkit gives you the techniques to make relatively minor changes to processes, looking at everything from letters and text messages to service redesign, which have a significant and positive impact on behavior.

Using techniques pioneered by central government, and now being used across the world, nudge can have a huge impact in your organisation, at low cost compared with traditional marketing and communications techniques.

For more information about behaviour change consultancy, workshops or an audit of your processes, call our team on 0203 797 1012