Our IT Service Desk Review & Optimisation dives deep into:
- Your current tools, contracts and SLAs
- Team skills, training needs, and performance measures
- Engagement with heads of service and operational staff
- External supplier roles and deliverables
We can embed ITIL best practice and realign the IT support service with your strategic objectives. The result? Faster resolutions, happier users & residents and an IT service that’s a genuine business enabler.
Why?
Underperforming service desks can drain budgets, frustrate your teams and erode user, management & resident trust.
What We Do
- Tools, Contracts & SLAs We review existing platforms, contracts and agreements to ensure you’re getting the performance and value you need.
- Skills & Training Analysis Identify skill gaps, deliver targeted training plans and put performance measures in place.
- Stakeholder Engagement Strengthen relationships with heads of service and business units to align IT support with real priorities.
- ITIL Best-Practice Tailor ITIL processes like incident, problem, change and service-level management to your organisation’s size and goals.
- Supplier & Third-Party Oversight Ensure external vendors deliver on SLAs and integrate seamlessly into your support model.
Key Benefits
- Accelerated response and resolution times
- Better SLA compliance and reporting
- Improved team morale and reduced staff turnover
- Stronger alignment between IT and business objectives
- Clear roadmap for continuous service improvement
Ready for a service desk that delivers? Contact us at hello@manifestconsulting.co.uk, 0203 797 1012 or find out more at https://www.manifestconsulting.co.uk/services/it-strategy-management-consultancy/