Committed to providing its customers with high quality, value for money services, bpha introduced fixed-term tenancies to new customers the aim being to ensure that best possible use is made of the housing stock.
With clients describing her as “a total joy to work with”, and “an absolute star”, we’re delighted that the judges at the Women In Housing Awards agree! Ellen’s outstanding contribution has been recognized by judges who have shortlisted her as a finalist in the Consultant of the Year category.
Ellen joined Manifest two years ago, and in that time has worked on a number of significant projects including Severn Vale Housing where she developed bespoke workflows within Orchard Housing’s toolkit to improve processes for mutual exchanges, tenancy breaches and safeguarding (read more about that project in our case study).
More recently, Ellen has worked on the creation and introduction of a self-service portal for Aspire Housing, who provide affordable rental homes to 20,000 customers in Staffordshire and Cheshire. Aspire contacted Manifest to assist them in the creation and integration of a tenant ‘self-service’ portal with their existing systems. Tenants can now log jobs online 24/7, immediately saving extensive time for Aspire’s administration teams as well as offering welcome flexibility to tenants.
Sarah Rothwell from Aspire Housing says: “Ellen contributed majorly to the delivery and roll-out of our self-service portal, often working to tight deadlines and dealing with last minute changes. She was an absolute joy to work with, everything we asked of her was delivered quickly and her level of skills and expertise were fantastic.”
Having first worked in the housing sector as a school-leaver, Ellen has significant experience of the key issues affecting both tenants and providers. She has expanded her own technical IT skills at the same time as climbing the career ladder within various housing providers, and is therefore uniquely placed to find the most effective solutions that taken into account latest advances in tech.
Charlie Willenbrock, Director of Technology at Manifest, says: “As colleagues, we really appreciate the combination of her technical ability, high levels of motivation and, crucially, her people skills. Ellen is great at understanding other people and providing exactly what they need”.
We are very proud of Ellen’s achievement in being shortlisted for Consultant of the Year and are looking forward to the ceremony in October.
- Are you using too many spreadsheets to manage processes like Mutual Exchange outside of your Housing Management System?
- Our Case Management Solution may be able to help.
- Are you worried that mistakes might be made because of manual processes?
- Would you like a fully auditable and reportable solution to help manage a variety of housing management issues?
If so, then the Manifest Tenancy Case Management solution can help.
Housing Providers have invested huge sums of money into systems to help manage property compliance, but are they actually delivering what Landlords need?
Apply cutting-edge behaviour change techniques, using nudge theory to drive changes in the choices that residents and customers take. Find out how behavioural insights can reduce rent arrears, move customers online, increase the number of successful property compliance visits and much more.
Welwyn Hatfield Borough Council manages over 9,000 properties across Welwyn Garden City, Hatfield and surrounding villages. The team appointed Manifest to help configure a Customer Dashboard and to improve the reporting options for the Dashboard.
Managing over 3,650 properties across Gloucestershire, Severn Vale Housing helps to build strong local communities. A team of nine housing officers manually handles 50 cases per month, using their housing management system.
As one of the largest housing providers in the UK, Optivo provides 44,000 affordable homes in London, the South East and the Midlands. Creating safe, sustainable communities for residents, Optivo helps residents make the most of their lives through jobs, training, financial and digital inclusion.
Long campaigned for changes to the Gas Safety Regulations take effect from 6th April 2018 but are your systems ready to take advantage of: